Audi

Rusnak/Pasadena Audi

267 West Colorado Boulevard
Directions Pasadena, CA 91105

  • Sales: (626) 389-8166
  • Service: (888) 476-0553
  • Parts: (888) 486-1036

Arranging Your Own Assistance

It is crucial that you call Audi 24-Hour Roadside Assistance at 1-800-411-9988 (1-866-478-3456 for Audi R8 and A8 owners) for all Audi Roadside Assistance. However, in the event service cannot be dispatched to your location or you are located on a state-restricted roadway, you will be reimbursed for your out-of-pocket expenses up to a maximum of $200 for each disablement.

Note: Always refer to your Owner's Manual for proper towing instructions and requirements.


To Arrange Your Own Assistance:
  1. Obtain an authorization number by contacting the Audi 24-Hour Roadside Assistance Center at 1-800-411-9988 (1-866-478-3456 for Audi R8 and A8 owners).

  2. Arrange your own local roadside or towing assistance.

    Note: Always refer to your Owner's Manual for proper
    towing instructions and requirements.

  3. Pay the local service provider or facility for services rendered and obtain an itemized receipt indicating the amount paid, the date, VIN and the name of the service provider.


Reimbursement Instructions
For detailed information and instructions for reimbursement consideration, please call our Audi 24-Hour Roadside Assistance number: 1-800-411-9988. This must be done within 72 hours of disablement.



What Your Disablement Coverage Includes

  1. Towing your Audi vehicle to the nearest Audi Dealer or authorized Audi service facility or, in the event of a collision, towing directly to an Audi Authorized Collision Repair Facility or Audi Authorized Aluminum Collision Repair Facility.

  2. Road service (labor performed at disablement site), which includes: battery jump start, changing flat tire with spare, lock-out service and extrication.

  3. Service calls for the emergency delivery of fuel to get you back on your way.


What Your Disablement Coverage Does Not Include

Unless otherwise specified, the Audi 24-Hour Roadside Assistance program does not include coverage for:

  1. The cost of transporting a vehicle from Puerto Rico, Hawaii or Alaska to the U.S. mainland.

  2. Towing a vehicle from an authorized Audi Dealer/facility capable of providing the necessary repairs during the facility's normal hours of operation to another Audi Dealer/facility.

  3. More than one service call per disablement.

  4. Delivery of a battery or the cleaning of battery cables.

  5. The cost of any parts, labor (other than the "Emergency Roadside Services"), supplies or materials.

  6. Service to unattended vehicles. (A licensed driver must be present when service is being provided.)

  7. Fines or impound towing charges due to a violation of local laws.

  8. Towing other than by a licensed service operator, including a private citizen's assistance.

  9. Services outside the 50 United States and Puerto Rico.

  10. Shoveling snow to free or access a snowbound vehicle.

  11. Installation of snow tires, tire chains, etc.

  12. Transporting you to your disabled vehicle or to your home after the service has been rendered or transporting your vehicle back to you following repairs.

  13. Service to any vehicle willfully driven into nonregularly traveled areas such as open fields, construction sites, beaches, mud-filled driveways, vacant lots, or any other area that is inaccessible or hazardous for the service operator's vehicle to reach.

  14. Towing and road services applicable to insurance claims such as vandalism or fire.


* Roadside Assistance provided by a third party.

Roadside Assistance Links:

 
  
 
 
For immediate assistance anywhere in the U.S. and Puerto Rico, call Audi 24-Hour Roadside Assistance* toll-free:

1-800-411-9988
1-866-478-3456 (Audi R8 and A8 owners)